We are bound by the Australian Privacy Principles (APPs) in the Privacy Act which regulate how we may collect, use, disclose and store personal information, and how individuals may access and correct personal information we hold about them.
‘information or an opinion (about an individual, or an individual who is reasonably identifiable), whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not’.
Personal information may include information such as an individual’s name, address, telephone number, date of birth, gender, photos and information about an individual’s opinions and what they like.
We only collect personal information that is necessary for one or more of our functions or activities.
We do not generally collect personal identifying information about individuals except when that information is provided voluntarily and in accordance with our various application forms. This may include individuals’ contact details, educational qualifications, employment history and complaint details.
Once personal information has been provided to us, it will only be used for the purpose for it was collected or for related purposes which would reasonably be expected without the individual’s permission unless:
More examples of how we might use personal information and the types of organisations we might disclose personal information to is set out below, and is also detailed in Stanwell’s Privacy Procedure (refer to the ‘APP 6 Use and Disclosure of Personal Information’ section).
The above only relates to your personal information and does not relate to any aggregated or other information that may be developed or created internally by us, provided this other information does not identify individuals in any way whatsoever and therefore maintains our privacy commitment.
Please also note that telephone conversations with Stanwell’s Trading and Financial Risk and Settlements teams may be recorded to evidence transactions with energy counterparties. Our energy counterparties have consented to the recording of telephone conversations in the ISDA Master Agreements between us and them. We confirm that we will only use the information recorded in these telephone conversations for the purposes of evidentiary transactions with energy counterparties and will not disclose the information in the telephone recordings to anyone else, except where authorised by law or where consent has been obtained from the counterparty.
We usually collect personal information directly from an individual unless it is unreasonable or impracticable to do so. For example, we may collect information directly from an individual when they complete a form (including an application for employment with us), use our website or contact us (including in writing, electronically or via telephone).
It is our goal to only use the information provided to us in a manner that better provides our services to you.
In particular, we will not sell, rent or trade your personal information.
The purposes for which we may collect, use or disclose personal information include to:
We will not disclose personal information other than:
We take reasonable steps to ensure the organisations above are bound by confidentiality and privacy obligations in relation to the protection of individuals’ personal information.
We may store personal information in hardcopy and/or electronic form. We take reasonable steps to protect the personal information that we hold free from misuse, loss, unauthorised access, modification or disclosure. We also take reasonable steps to securely destroy or de-identify personal information where we no longer need it for the purpose for which we collected it.
An individual may access, or request that we correct, the personal information that we hold about them.
It is our goal to ensure that the personal information that we hold is accurate, complete, relevant, not misleading, timely and secure, and we take reasonable steps to ensure that the personal information we collect remains accurate, up-to-date, complete, relevant and not misleading. In order for us to meet this goal, individuals should ensure that they promptly advise us:
so that we can continue to provide the services that we have agreed.
Individuals can contact us on the details below (please see the ‘How to contact us about privacy’ section) to obtain further information on how to:
We will allow access or use all reasonable efforts to correct the information that we hold about an individual unless we consider that the Privacy Act or another relevant law permits or requires us to withhold the information or not make the correction.
If an individual requests us to provide them with access to personal information that we hold about them, we will provide such information within a reasonable time. We may require proof of the individual’s identity before permitting access to or changing their personal records.
There is no charge for requesting access to, or correction of, personal information.
If we cannot provide an individual with access to their personal information, or cannot correct it if requested, we will provide a written notice of our reasons for refusal.
We consider data sovereignty implications to be particularly important. All of our software and cloud based solutions (with the exception of one system, which is hosted in the United States) are located in Australia. Other than storing information (which is unlikely to contain personal information) in the United States, we will not transfer the personal information we collect to recipients located overseas.
An individual can make a privacy related complaint by contacting us on the details below (please see the ‘How to contact us about privacy’ section). We will usually respond within 30 days unless it is unreasonable in the circumstances for us to do so. Individuals may also complain to the Office of the Australian Privacy Commissioner.
You can also phone us on (07) 3228 4333 between 9.00am and 4.00 pm Monday to Friday, or write to us at:
The Privacy Officer
Stanwell Corporation Limited
42 Albert Street
BRISBANE QLD 4000
Last updated 13 April 2015