Stanwell is one of nineteen energy businesses which have joined forces to develop a consumer charter aimed at embedding a consumer-minded culture across the industry, to drive improvements for energy customers.
Stanwell, and the other participating businesses, are seeking feedback on the draft Energy Charter before 17 October 2018.
Stanwell GM Strategy and Engagement Stephanie McMahon said the Energy Charter set out five principles to advance the industry vision – ‘together, we will deliver energy for a better Australia’. “The Charter is a principles-based disclosure regime that can be applied to all businesses across the gas and electricity supply chains,” Ms McMahon said.
“As a member of the charter group, Stanwell will publicly identify how we are delivering against the Charter’s principles and providing positive outcomes for customers.”
Following the public consultation phase, the first version of the Energy Charter will take effect from 1 January 2019.
Participating businesses include: AGL, APA Group, Aurora Energy, AusNet Services, Australian Gas Infrastructure Group, CS Energy, Energy Queensland Limited (including Ergon Energy Network, Energex, Yurika and Ergon Energy Retail), EnergyAustralia, Essential Energy, Jemena, Meridian Energy Australia, Powershop Australia, Origin Energy, Powerlink, TransGrid and Stanwell.