Employee spotlight: Information Resources and Service Desk Manager, Vicki Dyer

27 October 2021

A Rockhampton native, Information Resources and Service Desk Manager, Vicki Dyer has been with Stanwell for nearly 14 years. As the primary custodian of information in the organisation, she’s seen a lot of change since joining. From corporate mergers and demergers, to the digitisation of recordkeeping and a move into the ICT world, it’s a role that keeps her on her toes.

Today, Vicki leads two teams: the Information Resources team and the ICT Service Desk team.

Vicki said she was based at Stanwell Power Station, near Rockhampton, but worked across the business and had team members at all Stanwell sites.

“I have two very diverse sets of responsibilities in my role, as I lead two very different teams – the Information Resources Team and the ICT Service Desk Team,” she said.

“I’m responsible for setting and managing the strategic direction for records and controlled document management across Stanwell. Controlled documents are important reference documents that must be carefully controlled – things like policies, processes, work instructions, and forms. We have thousands!

“As a Government Owned Corporation, Stanwell has an obligation to make, use, and appropriately manage information and records in compliance with the Public Records Act and Queensland Government frameworks.”

Vicki said her role didn’t always fit under ICT — when she first started, records management looked a lot different than it does today.

“I originally started with Stanwell as a Registry Coordinator, based at Stanwell Power Station,” she said.

“This was a very site-specific role, where I looked after the drawings, records, and archives on site — a totally different world than ICT.

“From there I moved into a corporate role, with responsibility for setting and managing the strategic direction for records and controlled document management across Stanwell. As an organisation operating in a highly regulated industry, we follow strict records management legislation.

“The records our team deals with are of substantial value to Stanwell as they provide important evidence behind decisions and actions taken.  In some cases, they may be transferred to Queensland State Archives as they are significant for present and future generations,” Vicki said.

Vicki said today records were mostly created and captured electronically, in specialised records and document management systems. 

“When many of these plants were first built, most records of plant assets were paper-based — these records continue to be used and referenced today, often in a digitised form,” she said.

“This evolution meant that I needed to be more involved in the technology component of records and document management. Just over two years ago, I was asked if I would like the opportunity to lead the ICT Service Desk Team, which is the first point of contact for anyone in the organisation with ICT questions or issues.

“I felt very privileged to be offered the opportunity to take on more responsibility and for the career and capability development.  I love this part of my role and find myself learning new things every day.”

Despite changes in technology, corporate structure, and the energy landscape, one thing that hasn’t changed in the time that Vicki’s been with Stanwell has been the culture.

“It’s my 14-year work anniversary in January 2022 – the longest I’ve ever worked in one organisation, and for good reason! Stanwell’s values — We Care, We Adapt, and We Deliver —align with my own personal values, and I get to work with incredibly passionate people every day, which motivates me,” Vicki said.

“The global scale of energy and being able to work in an industry that impacts so many people, keeps my job interesting day-in and day-out. There’s so much to learn, and working with my highly skilled team, colleagues in ICT, engineers, and energy professionals every day, helps me expand my knowledge of the industry.

“The energy sector is experiencing an unprecedented period of change, not only in Australia but throughout the world, and I’m excited to be a part of that.”

Looking ahead, there’s still plenty more changes and projects in the pipeline.

“From an Information Resources perspective, we are continuing our journey towards becoming more digital, scanning all physical records and operating manuals at Tarong Power stations. This will ensure that reliable information is accessible at the click of a button when required.”

Outside of work, Vicki is a lifelong Rockhampton resident and wouldn’t want to live anywhere else.

“I’ve lived in Rocky all my life and really love it.  It’s just a big old country town with a relaxed and easy-going lifestyle, with the benefit of having good infrastructure —hospitals, schools, sporting facilities and professional services are all here,” she said.

“We’re lucky to live only about 20 minutes away from Yeppoon, which boasts one of the most beautiful coastlines in regional Queensland.”  

“Our two daughters, aged 22 and 27, have both recently moved down to the coast, so we catch up with them and their partners as often as we can.”

It’s an exciting time in ICT at Stanwell. You can learn more about some of our recent ICT projects here: